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Delivery Policy

Delivery policy

HOME/OFFICE DELIVERY
1. Free delivery for purchase of HK$1,000 above and minimum six bottles of wine (750ml).
2. For purchase less than HK$1,000 or fewer than 6 bottles within the delivery coverage locations, a flat delivery rate of HK$80 will be charged to customer.
3. Delivery coverage includes all Hong Kong, Kowloon and the New Territories locations EXCEPT:
Tung Chung area, including the HK International Airport and Disneyland
All outlying islands such as Cheung Chau, Lantau Island, Lamma Island, Discovery Bay etc
Ma Wan
4. For easy reference, below are the areas that delivery service is available:
Hong Kong Island
Central/ Sheung Wan/ Pok Fu lam/ Sai Wan/ Admiralty/ Wan Chai/ Causeway Bay/ Happy Valley/ Tin Hau/ Tai Hang/ North Point/ Quarry Bay/ Tai Koo/ Sai Wan Ho/ Shau Kei Wan/ Heng Fa Chuen/ Stanley/Deep Water Bay/ Repulse Bay/ Aberdeen/ Ap Lei Chau/ Wong Chuk Hang
Kowloon
Tsim Sha Tsui/Hung Hom/Ho Man Tin/To Kwa Wan/Ma Tau Wai/Jordan/Yau Ma Tei/Tai Kok Tsui/Mong Kok/Shum Shui Po/Shek Kip Mei/Cheung Sha Wan/Lai Chi Kok/Mei Foo/Kowloon Tong/Lok Fu/Wong Tai Sin/Diamond Hill/ Kowloon City/San Po Kong/Tsz Wan Shan/Kowloon Bay/Ngau Tau Kok/Kwun Tong/Lam Tin/Yau Tong/ Sau Mau Ping
New Territories
Tseung Kwan O/ Clear Water Bay/ Sai Kung/ Ma on Shan/ Ma Liu Shui/ Sha Tin/ Fo Tan/ Tai Wei/ Tai Po/ Fanling/ Sheung Shui/ Sha Tau Kwok, Tsuen Wan/ Tsing Yi/ Kwai Chung/ Ting Kau/ Sham Tseng/ Tuen Mun/ Lung Kwu Tan/ Lau Fau Shan/ Yuen Long/ Tin Shui Wai/ Kam Tin/ Shek Kong/ Pat Heung/ Lok Ma Chau
5. Delivery to locations in the exclusion list above can be arranged on a case-by-case basis. Please contact us for additional enquiries.
6. We will deliver your order normally within three working days but may take longer depending on the time of purchase confirmation, delivery destination and your delivery preference.
7. Customers should ensure that a person is present during the agreed delivery time slot. If no one is present, we will send your goods back to our warehouse for re-delivery appointment. It is generally difficult to re-arrange delivery within the same day as we prefer not to alter our overall schedule, affecting other customers
8. We deliver to one location only for each order or purchase
9. When Typhoon Signal No. 8 or Black Rainstorm Warning is hoisted, delivery services will be suspended. Customers will be contacted to re-schedule delivery time
10. Customers are responsible to check all goods upon arrival and provide signature on the delivery note. The signed delivery note will serve as conclusive evidence of goods delivered and acceptance of goods by customers. No claim will be accepted afterwards
11. Please notify us in advance if elevator is not available for the delivery address. Additional charges for the delivery service may apply.
12. If you have special needs regarding your delivery, please state that in the “Special delivery instruction” or contact us by phone to provide instruction. For example, some customers prefer to have goods left at the security guard counter in their apartments and ask the security guard to accept the goods on behalf of the customers.
13. We are not liable for any unsuccessful delivery due to incorrect or insufficient information provided by the customer
14. We reserve the right to amend all delivery and policies from time to time
15. If you have questions regarding a particular delivery arrangement, please email or call us. We will be more than happy to follow up.

PICK UP FROM OUR OFFICE (ON SITE PICKUP)

As an alternative, you can collect your goods from our office during normal office hours. Upfront telephone or email appointment must be made before on-site pickup. Please contact us for detailed address information.